Who we are
lakesidelandscapes.com is the online trading name of Lakeside Landscapes Scotland Ltd. From our physical builders yard at 210 Western Rd, Kilmarnock KA3 1NJ
Company Reg: SC274888
Upon receipt of your order, we will process your order as soon as possible during our operating hours. Processing orders shall take no longer than 24 hours from when we open and receive your order..
Standard deliveries can range from between 1-5 days, depending on order size, availability and delivery traffic. We will communicate with yourself and arrange which day your delivery should arrive. If you have a specific day you would like to have your products delivered on, please let us know when we call to arrange your delivery or call us before hand to let us know.
If there is reasonable uncertainty regarding the safety of the delivery of the products, our delivery driver reserves the right to refuse delivery.
We Only Deliver to KA post codes for the time being, this ma change in the future, if you don’t have a KA post code but would still like to speak to us about supply, then please call our main number:
If your product is delivered to the delivery address, after which point you would like to cancel your order up to and including the 14th day after purchase, we will uplift the product and issue a refund to you minus up to 25% restocking fee. This cancellation request must be accompanied with satisfactory proof of purchase, such as the sales invoice provided upon purchase.
Please contact us as soon as possible to discuss any issues with your order.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Most of our images are from suppliers for our products. We do not hold ownership of said media, however, any imagery relating to our store or staff members are our own and we retain all rights to these images and may pursue legal action for their unlawful use.
3. Contact forms
We have on our contact page a contact form for purposes of sending us an enquiry. We do not store any of this data for any other use than to communicate with you.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
5. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google analytics to monitor site usage and visitor stats to our website.
If you would like to know more about how Google uses your visitor imformation, please refer to Google Analytics for further details.
We use online payment gateway method Stripe, to process your payment method.
More Information can be found at Stripes Policy pages of how they securely handle your data https://stripe.com/payment-terms/legal
We do not hold any of your sensitive card details on file on our website. When you choose to save your card details on your account, they are securely stored within your encrypted stripe account that runs parallel with your web account on our site. See more on card handling details on Stripe’s Ts & Cs.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We use Mailchimp to build and maintain our mailing list service. Mailchimp is fully GDPR compliant with up to date rules and regulations around the opt in options you have for us to use your data.
If you have any questions about mailchimp, please refer to their website for guidelines and approach to GDPR and handling of your data.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
If you sign up to our mailing list, we will use this data to send you monthly offers and promotions via e-mail. At any time, you retain the option to unsubscribe, either on our website or on one our emails.
For payments we send the data you enter to our payment gateway provider Stripe.